Contact - Leave the room (2023)

Some questions are asked more often than you might think. We have categorized them into three subject areas and give you the answers. Before contacting us here, please read the questions inFrequently asked questionsthrough!

I booked a game

I bought a gift card

Once you have made a reservation, you will receive an automatic confirmation email. If you have not received anything within the next 10 minutes, please check your spam and promotional emails before contacting us. If you have chosen the payment method "Bank transfer", please note that we can only send the receipt after the money has been deposited into our account. This may take 3 days or more. If you need the proof immediately, please send us your payment confirmation by email.

After a reservation or purchase of a voucher, we will send an automatic email with the confirmation to the address you have provided. If you still haven't received anything after 10 minutes, please check your spam and promotions folder. Please note that if your payment method is bank transfer, we will wait for the payment to clear before sending you this email. This may take several days. If you need it urgently and cannot wait that long, you can send us an email with your payment confirmation.

If you have problems reserving your game with a voucher etc., you don't need to contact our customer support.

All you have to do is select the date and number of players you want and add your coupon code and security code in the comment field in step 4.

Then select the payment method "Cash payment" in step 5 to complete your reservation.

Our customer service will check your voucher and add it to your booking. We will contact you if more information is needed. Thank you.

In case of accidental double bookings, please contact our customer service who will help you free of charge.

Rebooking, postponement

(Video) What Are People Saying About You When You Leave the Room?


Change of date, room or city

Our rooms have a capacity of 6 people per room. So if you have booked for 5 and want to add another, you can easily buy another ticket for 10 euros on the site. If your group is smaller than the number of people booked, unfortunately we cannot refund the difference.

You can change the date, venue or city up to 24 hours before the match for a fixed rate of 10 euros.

Click the button and enter the details of the current booking and the new date, time and room.
Our customer service will send you a confirmation within 48 hours of the change.

We are sorry, but we cannot cancel or change a deal within 24 hours of the game.

Unfortunately, refunds within 36 hours of the game date are not possible.

(Video) When your extrovert friend leaves the room for a minute

Cancellation of a booking up to 36 hours before the match is possible, but a processing fee of 30 euros will be deducted from the refund amount.

However, you can change the reservation at any time for a fee of 10 euros, so that your team can find a more suitable day for your game.

Thank you.

request for teamwork

Partner application

In team building, 2 or more rooms are reserved at the same time.

Up to 6 people can play per Escape Room, and there are usually several rooms in each city.

If you and your team have had enough of the boring everyday life and want to try something new, you've come to the right place! If you wish to book several rooms in the same period, simply contact our customer service. We are happy to help you.

Please provide us with as much information as possible in the form below.

Are you an event manager or team building trainer and would you like to start a collaboration with us? Contact us at any time, we are waiting for you!

newsletter subscription



Are you also addicted to difficult puzzles and the excitement you can experience in our escape rooms? Become part of our community of fans and solve exciting tasks, play games with us, win prizes and always receive the latest Exit the Room news. Make your experience with us permanent!

Don't want to receive more emails from us? Enter your email address and we will unsubscribe you from our newsletter. Then you will no longer receive messages from us.

If you can't decide which Escape Room to book or don't have more information on how to clear and play, please visit our FAQ page.


Unfortunately, we cannot reveal the size of the rooms. But you can be sure that claustrophobia will not be a problem. It is of course possible to leave the premises at any time.


The game is designed for a minimum of 2 and a maximum of 5 to 6 players, the size of the group depends on the size of the room, which varies in each city. You will find the maximum group size for the room you have selected during the booking process. For the best fun factor and the lowest price per game, we recommend that you form a group of 5-6 people. Another thing to remember: The fewer you are, the harder it will be to solve the puzzles and get out of the room on time.


To guarantee safety and guarantee you maximum fun, the capacity of the room depends on the size of the room. If you are over the limit, we suggest playing in two different rooms at the same time to make it a smooth team experience and lots of fun for everyone. However, the following applies to all locations: There are a maximum of 6 people per hold possible. Teams of 7 or more people should be divided into several rooms.


Children aged 12 and under can only participate if they are accompanied by an adult in the room.
Children between the ages of 12 and 14 may only participate if they are accompanied by an adult on site.

(Video) Last To Leave Their Room Wins

In principle, the games are intended for adults, so we recommend the simpler rooms for children. You can find the difficulty levels on the website under "Rooms".


- We recommend a minimum age of 14 years.
- Under 12 years: Children under 12 must be accompanied by an adult in the room (note: max. 6 people in total!).
- 12-14 years: If everyone is 12 years old, it is sufficient for the companion to stay in the facility.
- From 14 years of age: If all players are over 14 years of age, they can also come unaccompanied.

In principle, the games are intended for adults, so we recommend the simpler rooms for children. You can find the difficulty levels on the website under "Rooms".


Yes, a lot!


Yes of course! However, you must take care of your four-legged friend yourself.


Yes sure! You will have a great time, but please remember that for safety reasons we cannot allow players under the influence of alcohol or drugs. If so, players will be asked to leave the room and there will be no right of return.


Most of our locations offer hot and cold drinks. In individual cases, however, the offer may deviate from this. However, no meals are offered.


Naturally! Our games are language independent and our game masters can also give you instructions in English.


You are welcome! Our aim is to provide a good experience for all ages. You enter the room, the clock starts ticking and you can give free rein to your imagination. You start solving puzzles to complete your mission and eventually escape the room.



Yes, our rooms are absolutely safe even if you are pregnant. There are little surprises, but the games are not physically demanding and not scary at all. Come and we promise you a good time!


How do you answer a question you don't know the answer to? ›

How to respond when you don't know the answer to a question
  1. Stay calm. ...
  2. Ask clarifying questions. ...
  3. Share what you do know. ...
  4. Be honest. ...
  5. Express your desire to learn. ...
  6. Be punctual. ...
  7. Prepare copies of your resume and cover letter. ...
  8. Make a list of questions to ask the interviewer.
Sep 30, 2022

What is an example of an exit interview answer? ›

Example answer: “I have worked here for a long time, and this company has provided me with valuable skills and learning opportunities. I have enjoyed working here, but I feel that my expertise and career goals would be highly prioritized at my new position.

Can you decline an exit interview? ›

Exit interviews are seldom mandatory, and a departing employee can opt out if they don't feel comfortable meeting. "It's OK to refuse an exit interview or not to answer questions.

Did anything trigger your decision to leave? ›

Was there any particular thing or event that triggered your decision to leave? If there's a particular reason for you to leave your current job, you can say something like: In last some months, I had been handling a lot of responsibilities. I tried to extend myself to do justice with all of them.

What can I say instead of I don't know the answer? ›

I have no idea/I haven't a clue/ I haven't got the faintest idea/ I haven't got the foggiest idea (These expressions are the most common, and are used when you have no information and you cannot guess the answer to a question)

How do you respond when someone doesn't answer your question? ›

You could ask them if they have seen your question and if they have, let them know you have been wondering why they haven't answered. They might've missed it, something might be going on for them or they've felt uncomfortable answering that question. Either way, getting an answer will help you take it from there.

What not to say in an exit interview? ›

What not to say in an exit interview - 5 phrases to avoid
  • “My manager was a nightmare to work for.” ...
  • “The pay is terrible.” / “I'm not being paid enough.” ...
  • “Let me tell you what's wrong with this company…” ...
  • “Everyone in my department wants to leave.” ...
  • “It was impossible to do my job with such poor resources.”
Nov 28, 2022

What is the best things to say in an exit interview? ›

What to say in an exit interview: 4 Dos
  • Your reason for leaving the job. So why are you leaving? ...
  • Satisfaction with the job as a whole. Think of the big picture here. ...
  • What you enjoy about the company. Reflect on when you'd enter the work environment each morning. ...
  • Your recommendations for the future.
Aug 29, 2022

What do you say in an exit interview for a toxic workplace? ›

Discuss your reason for leaving

You should be as honest as possible but do it with empathy and respect. Whining about a bad boss or even a toxic workplace is very common among departing employees. However, we strongly suggest that you find a better way to express this without being arrogant.

Why do exit interviews fail? ›

Too often, exit interview programs fail to achieve their potential for two reasons: First, the data they produce can be spotty and untrustworthy. And second, little consensus on best practices exists.

Do exit interviews really matter? ›

Exit interviews help leaders dial into their company's current direction. Plus, they generate questions that recruiters can use in the hiring process to discern whether a candidate is a good fit. Exit interviews can uncover a multitude of issues that help you improve your processes and procedures.

How do you ignore an exit interview? ›

Whether you send an email response or speak directly to a supervisor or human resources representative, you don't need to give a long explanation as to why you are refusing an exit interview. Simply state that you do not wish to participate.

Are exit interviews shared with managers? ›

My experience is that exit interviews conducted by HR are shared only with top management, not the manager. If they lose a valued employee and the exit interview shows that the manager was at fault, I believe top management will want an explanation from the manager.

What is the good reason for leaving job? ›

Some good reasons for leaving a job include company downturn, acquisition, merger or restructuring as well as the desire for change — be it advancement, industry, environment, leadership or compensation. Family circumstances may also be a factor. Deciding to leave a job is a tough decision.

What is the objective of exit interview? ›

“Basically, the exit interview has three purposes: to learn where the company can improve itself, to make sure employees leave feeling good about their service and, in some cases, [to encourage] the employee to stay under new circumstances,” Diamond says.

Can I say I don't know in an interview? ›

Is it okay to say I don't know in an interview? Yes, it is okay to say I don't know in an interview. However, you shouldn't leave it at that. Explain how you'd go about approaching the problem or finding the answer, or offer to find the answer and send it to them after the interview.

What are 3 things you could say instead of I don t know? ›

Here are a few casual ways to say I don't know:
  • I don't have the foggiest idea.
  • I haven't a clue.
  • Who knows?
  • Don't ask me.
  • Your guess is as good as mine.
Sep 18, 2019

How do you say I don't know in a smart way? ›

English Skills: 7 ways of Saying “I don't know”
  1. Dunno. ...
  2. I have no idea/I haven't a clue/I haven't the faintest idea. ...
  3. How should I know?/ ...
  4. Who knows?/ ...
  5. Your guess is as good as mine. ...
  6. Not as far as I know. ...
  7. It beats me.
Mar 31, 2014

How do you deal with no response? ›

What to do about a no-response response?
  1. Remember. Remind yourself that no response is a response (in most cases). ...
  2. Try to reach out again. One simple way to restart every conversation is to try reaching out again. ...
  3. Bring up a different topic. ...
  4. Ask for a convenient time. ...
  5. Know when to take a bow.
May 18, 2022

How do you talk to someone who hasn't replied? ›

Here are some key things to keep in mind when you reach out to someone for the second (or third, or fourth) time.
  1. Have a compelling subject line. ...
  2. Be mindful of your tone. ...
  3. Keep it short and use simple language. ...
  4. Make a clear ask. ...
  5. Give them an out. ...
  6. Be judiciously persistent.
Jan 13, 2021

Do narcissists avoid answering questions? ›

One way in which narcissists contribute to the crazy-making is by not answering questions. Some of the questions you ask might be simple and unimportant, while others can be perceived as accusatory. Regardless of the actual question, the narcissist won't answer your questions.

How can I be honest in an exit interview? ›

Be Honest. First and foremost, you must be honest with your HR department about your working experience. Remember, their primary goal for the exit interview is to gain insight into how the company works from an insider's perspective. If you want your feedback to be useful, you need to tell them the truth.

How to be honest in an exit interview without burning bridges? ›

10 tips on how to not burn bridges when leaving a job
  1. Don't look for a new job on company time.
  2. Tell your boss first.
  3. Write a letter of resignation and set a final day.
  4. Keep working until you leave.
  5. Be honest.
  6. Show appreciation.
  7. Get some constructive criticism.
  8. Stay in touch.
Jun 15, 2022

How do you end an interview? ›

How to end an interview
  1. Ask specific and well-thought-out questions about the position and company. ...
  2. Reiterate your qualifications for the job. ...
  3. Inquire if the interviewer needs any additional information or documentation. ...
  4. Address any issues. ...
  5. Restate your interest in the position.
Feb 3, 2023

How long should an exit interview last? ›

How long should an exit interview be? An exit interview should be around 5-10 questions and take your former employee 30 minutes to an hour. These exit interviews should be conducted either in-person or via online exit interview survey for more honest and candid feedback.

How do I explain why I left a toxic work environment? ›

How to explain you left a toxic workplace
  1. Prepare a response before interviewing. ...
  2. Maintain professionalism and stay positive. ...
  3. Briefly mention the reason you left. ...
  4. Shift the focus to discuss your interest. ...
  5. Explain your career goals.
Feb 3, 2023

How do you gracefully leave a toxic workplace? ›

How to move forward
  1. Take time to recover. Leaving a job often takes courage and strength, so you've already accomplished a lot. ...
  2. Recognize your worth. ...
  3. Review what you learned. ...
  4. Decide who to keep. ...
  5. Decide on a good attitude. ...
  6. Make a plan. ...
  7. Find positive influences and mentors. ...
  8. Maintain your positive attitude.
Dec 20, 2022

How do you professionally describe a toxic work environment? ›

A toxic work environment is one where negative, antagonistic, or bullying behavior is baked into the very culture. In a toxic work environment, employees are stressed, communication is limited, blame culture is rife, and people are rewarded (tacitly or explicitly) for unethical, harmful, or nasty attitudes and actions.

What percentage of companies do exit interviews? ›

The answers they're seeking may be just an exit interview away. Exit interviews aren't new and they aren't uncommon. In fact, one estimate says 90 percent of Fortune 500 companies do them. But holding exit interviews and conducting them effectively are two different things.

Who benefits from an exit interview? ›

Exit interviews are a good way to discover what the problem is and to fix it. It may be too late for employees who are already leaving but it can help you put in place a strategy to reduce your staff turnover and ultimately bring down costs. They can also add value to your company culture and staff performance.

Are exit interviews with HR confidential? ›

Everything discussed during exit interviews must be kept confidential. HR should assure exiting employees that interview records are confidential. HR should tell employees how they'll present results to management (e.g. in aggregate form or anonymous feedback.)

Who is the best person to do an exit interview? ›

They may also keep quiet to get a good reference. An HR team member usually is the best option, because they can focus on role-specific issues and complaints or suggestions for the organization as a whole. Some companies choose to have external consultants perform exit interviews.

Why should we hire you answers? ›

“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”

How soon is too soon to leave a job? ›

Leaving a job shortly after you've started can be a red flag to future employers. Most professionals believe you should stay at a job for a minimum of one year to show some level of commitment before moving on.

How do you say I quit professionally? ›

Be upfront and polite about your decision. Give thanks for the opportunity and how it's helped you. But don't feel the need to over-explain. You can say something like: "I can't thank you enough for allowing me to grow my skills here, but, after much thought, I've decided it's time for me to move on.

What is exit interview short notes? ›

Exit interview is a survey that is conducted with an employee when he or she leaves the company. The information from each survey is used to provide feedback on why employees are leaving, what they liked about their employment and what areas of the company need improvement.

How do you deal with the question you don t know the answer the customer asked? ›

Don't immediately resort to a panic response. Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don't even offer. If that's the case, you can simply inform them that they can seek the answer from the appropriate authority.

What should you do if you do not know the answer to a question you see in chegg? ›

Find the answer on the internet, copy it and paste it in the answering window so that students get the help they need b. Exit the answering window immediately, and log in the next day to view the next question c. Skip the question under “I need more information" category and move.

What should you do if you do not know the answer of a question asked by the audience? ›

Tell them you don't know. It's not ideal to admit that you don't have the answer to hand but it's better than making up the answer. In this scenario it's imperative that you acknowledge the question so that you still come across as confident and in control rather than nervous and on the back foot.

How do you respond to a difficult question? ›

Notice what happens.
  1. Listen to the Question. Sounds simple, but with so many things calling for our attention, it's easy to be distracted and not hear what the question really is. ...
  2. Pause. The second step is to pause long enough to take a breath from your diaphragm. ...
  3. Repeat the Question. ...
  4. Respond Honestly. ...
  5. Know When to Stop.

How do you say no to a customer without saying no? ›

7 Tips on How to Say No to Customers
  1. Ask for clarification.
  2. Explain what's going to happen next.
  3. Be honest.
  4. Reframe the “no” using positive language.
  5. Make the customer feel heard.
  6. Offer alternatives.
  7. Explain the reasoning behind the current design.
Apr 4, 2023

How to respond to a customer asking for a product or feature you don t currently have? ›

In fact, these principles can be applied to almost all conversations with customers and not only with those who give feature requests.
  1. Be open and honest. ...
  2. Be grateful for their effort. ...
  3. Be courteous, not scripted. ...
  4. Don't make promises you can't keep. ...
  5. Show understanding. ...
  6. Find their real need. ...
  7. Offer workarounds.

How would you handle an angry customer or how do you respond when a customer asks for a refund? ›

The first step is to listen to the customer's complaint and empathize with their frustration. Don't interrupt, argue, or blame them or anyone else. Show that you care and understand their feelings. Use phrases like "I'm sorry to hear that", "That must have been disappointing", or "I can see why you are upset".

Does Chegg pay for wrong answers? ›

The answer is yes, chegg pay for all the valid answers whether it is rated or not. The rating on an answer is given by the chegg inhouse team and the students. The answers are randamly checked by the inhouse team and if some questions are unrated, chegg pays for such answers.

Can professors see who viewed a question on Chegg? ›

At least Chegg has an honor code related to academic integrity. To our knowledge, only Chegg will tell us information about who posted and viewed the information.

Does Chegg have all the answers? ›

You'll get unlimited view-only access to 25 million homework solutions answered by experts in their fields. You'll be able to use help from Chegg tutors (this service is free for the first 30 minutes).

How do you answer you don't have enough experience? ›

If you're asked a question about prior experience regarding something you've never done, the best way to answer isn't to say, “No, I've never done that.” Or, “No, I don't have experience in that area.” The best way to handle the question is to say something along these lines: While I have not had any direct experience ...

How do you respond to an uncomfortable question? ›

The best way to immediately respond to uncomfortable questions is a polite comment such as:
  1. I'm so sorry, I don't like talking about that.
  2. I'd rather not discuss that.
  3. I don't want to get into that.
  4. I'd rather not discuss this now/here.
  5. Sorry is it okay if we change the subject?
Aug 15, 2018


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